Creative Therapy Adelaide

Videotherapy (online)

For people who can’t make it to our clinic in person, we have a video clinic!


Get in touch so that we can talk you through how online therapy works. Watch this video of one of our clients in an online music therapy session.

Access creative therapies from anywhere in Australia online using secure videotherapy conferencing. Recent research demonstrated online therapy was effective because it required increased care-giver and client engagement, upskilling participants and over time reducing reliance on the therapist. Creative therapists experienced working in an online capacity have discovered children with sensory processing difficulties can actually do better accessing therapy at home in a preferred and familiar environment and time is saved spent regulating the child in order to engage them.

Frequently asked questions

  • Telehealth decreases exposure to infectious diseases which is a major concern in regard to the Covid-19 virus pandemic
  • Telehealth decreases the anxiety of going out during a time when many people are choosing to self-isolate
  • There is research supporting that therapy administered in the home can be beneficial to the participant’s recovery/growth
  • Telehealth makes music therapy more accessible:
    • Reduces/eliminates the need to travel
    • It provides continuity and stability when seeing the therapist face-to-face is not possible
  • The participant will need the support of another person during sessions
  • Telehealth can increase privacy and digital security risks (e.g. participants may require a carer to attend a session with them)
  • You may be negatively impacted by technical problems and delays due to technology
  • Telehealth options may not offer the same visual and sound quality preferred in face-to-face sessions
  • There will be limitations to some activities and resources available to the participant

Telehealth is health provided via online or virtual means. This is sometimes referred to as teletherapy or telepractice. Essentially, instead of your music therapist visiting you in home or at the clinic, they visit you via your electronic device such as an iPad, phone or computer.

Some health users are in remote or regional locations and require alternative means of communication or consultancy to bridge the gap. Telehealth can connect specialists to the people wanting to access services. Telehealth has been used successfully in other music therapy contexts in the past with good success.

As of March 2020, Telehealth was necessary to comply with social distancing and Government regulations in line with the COVID-19 pandemic. Creative Therapy Adelaide broadened Telehealth services to continue to provide services during this time.

Telehealth is charged as the same hourly rate as your normal face-to-face music therapy sessions. A minimum charge of $95 (30 mins) will be incurred for music therapy Telehealth sessions. 


With your consultation, non-face-to-face time may be charged if necessary to allow the provider to create and supply resources required in Telehealth sessions that the participant may ordinarily have access to at the music therapy studio.

This will be at the discretion of the therapist and will be considered on a case-by-case basis. The therapist will certainly be lenient with initial teething issues, however a minimum session fee and the cancellation policy will still apply.

Telehealth will not work for everyone and this will be assessed in consultation with individual participants based on their access to technology, their clinical goals and the nature of the person themselves.

Our colleagues at Halcyon Music Therapy have created a social story. Please consider the age of your child before using this with them. Many children are familiar with watching music videos or shows on YouTube and they may surprise you with their ability to engage with the therapist on screen.

Creative Therapy Adelaide uses an online Telehealth platform called Cliniko. All data is encrypted, your sessions are anonymous, and none of your information is stored by this platform. You can view our privacy policy here.

Using social media provided video conferencing (such as FaceTime, Skype and Facebook Messenger) is not suitable due to privacy concerns and does not adhere to allied health ethical obligations.

Creative Therapy Adelaide will work collaboratively and creatively with you to engage your child. Your assistance will be required, similarly to the way we work in some face-to-face sessions. Telehealth sessions rely on the support provided by the parent or caregiver, who may need to engage more to assist the facilitation of the therapy.

No, not at all. This is a time to be innovative and creative and we can find many different ways to improvise.

Due to confidentiality and copyright laws clients are not permitted to record online music therapy sessions.

FAQ developed with Halcyon Music Therapy (WA). Used with permission March 2020.