Fees and service information
Our fees are discussed during intake and outlined in each Service Agreement before services begin. Fees may vary depending on the type of service, funding arrangement and agreed supports.
Standard therapy rate
$194 per hourOur standard therapy rate applies to privately funded, Medicare, third-party and other non-NDIS services, unless alternative arrangements are discussed and agreed directly with the service.
This standard rate applies to both Music Therapy and Speech Therapy services.
NDIS-funded services
Confirmed in your Service AgreementFor participants accessing services through an NDIS plan, fees are charged in accordance with the current NDIS Pricing Arrangements and Price Limits, where applicable.
NDIS-funded Music Therapy and Speech Therapy pricing will be discussed during intake and clearly outlined in each participant’s Service Agreement before services begin.
Who delivers our services
Music Therapy is delivered by a Registered Music Therapist, or RMT. Registered Music Therapists are registered with the Australian Music Therapy Association, the relevant professional body for music therapy in Australia.
Speech Therapy is delivered by qualified speech pathologists who are registered with Speech Pathology Australia, the relevant professional body for speech pathology in Australia.
Session structure
Therapy sessions are generally 45 to 60 minutes in duration. We only bill for the time that is actually used. Non-face-to-face time is not automatically charged as a blanket 30 minutes.
Non-face-to-face time may be charged when work is reasonably required to support the participant’s therapy goals. This may include preparing activities, writing clinical notes, completing forms, communicating with stakeholders or preparing resources linked to the participant’s support.
This time is billed clearly and consistently, and invoices show what was completed as part of the session. Non-face-to-face time is capped and aligned with what is reasonably needed.
Therapy plans, reports, forms, programs, recommendations and other additional non-face-to-face work are only completed and billed when requested and approved by the participant, family, representative or support team.
Therapy plans and reports
Therapy plans, progress reports, NDIS reports, functional assessments, recommendations and other written documents may require additional non-face-to-face time.
These are completed on request and with permission. The time charged will reflect the actual time required to complete the work and will be directly linked to the participant’s therapy goals.
Group programs
Group programs are quoted on a case-by-case basis.
Pricing may vary depending on the type of group, travel distance, number of participants, number of therapists required and the preparation needed to deliver the program safely and effectively.
Travel fees
Travel may be charged when a therapist provides services away from our clinic.
For NDIS-funded services, travel is capped at 30 minutes each way, in line with the current NDIS Pricing Arrangements and Price Limits, where applicable.
For other services and programs, including Preschool Boost and group programs, travel may be charged for the full travel time required to deliver the service.
Where possible, we try to schedule appointments and programs in the same area to reduce travel fees. Travel arrangements and any expected costs will be discussed during intake, quoting or service planning and outlined in the relevant Service Agreement or quote.
Cancellation policy
Notice is required at least 48 hours before an appointment is cancelled. For Monday appointments, cancellation notice is required on the preceding Thursday.
A 100% late cancellation fee may be charged when less than 48 hours’ notice is given, or when a participant does not attend without notice.
If there is an unusual number of cancellations, Creative Therapy Adelaide will seek to understand why they are occurring and work with the participant or family to minimise any barriers to attendance.
Eligible NDIS supports provided under a written agreement are GST-free where they meet the relevant requirements. No GST is charged on eligible NDIS supports provided under the participant’s Service Agreement.
Fees, supports and service arrangements are confirmed during intake and documented in each participant’s Service Agreement. If the NDIS pricing arrangements, relevant legislation or service requirements change, the Service Agreement may be reviewed and updated in writing.