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Creative Therapy Adelaide


Frequently Asked Questions

What is Creative Therapy?
Creative Therapy is an allied health practice in Adelaide, South Australia. We offer both music therapy and speech therapy and our therapists all have music training. We embrace creativity as a core value, harnessing the qualities of music to facilitate health, functioning and wellbeing in the people we work with.
Is Creative Therapy legit?
Creative therapies such as Music Therapy and Art Therapy fall under the umbrella of allied health professions. Alongside more established modalities like Psychology, Occupational Therapy, Pharmacy, Dentistry, and Audiology, they contribute significantly to holistic healthcare. Music therapy is recognised by NDIS as a therapy support and has its own line item: 15_615_0128_1_3 Assessment Recommendation Therapy or Training – Music Therapist.
Are you a registered NDIS provider?
Yes we are! Our NDIS registration ID is 4-IIAFTAJ and you can find some of our policies and procedures at the bottom of this page.
Are your therapists qualified?

Yes! All of our therapists hold university degrees in their respective fields and are registered with their associated peak industry associations. Registered music therapists, for example, are part of a self-regulating profession and are registered with the Australian Music Therapy Association. Similarly, our Speech Therapists are registered with Speech Pathology Australia.

What training does your team have? How do I know I’m getting a highly trained therapist?

We are committed to maintaining the highest standards of care through ongoing professional development:

  • Internal and External Training: Our therapists undergo both internal and external training to stay up-to-date with the latest developments in their respective fields.
  • Meeting CPD Requirements: Continuing Professional Development (CPD) requirements specific to their disciplines are consistently met.
  • Participation in Conferences and Research: Our therapists actively participate in conferences and are encouraged to contribute by writing case studies and engaging in research.
  • Paid Training Days: We provide paid training days to support our team’s learning and development.
  • Peer Supervision: Our therapists engage in peer supervision, fostering knowledge sharing and collaboration.
  • Child Safety and First Aid Training: Our team receives regular training in child safety and first aid to ensure the safety and well-being of all participants.
  • Best Practice Training: Additional training, such as mental health first aid, is offered to maintain best practice standards.
Do I need any skills in music to participate in your therapies?

No music experience is necessary to access music therapy. Your therapist is a highly trained professional in their area and will be able to tailor a session to suit your individual needs, preferences and current capabilities. They will guide you in the process of participating. All you need is a willingness to express yourself and explore your creativity.

Why do you charge for travel?
Although we try as much as we can to minimise travel costs for our participants, it isn’t sustainable for our business model to provide free travel. We charge for travel to help cover expenses such as fuel, therapist time, and vehicle maintenance, ensuring we can continue delivering our services effectively and conveniently to you.
What is your cancellation policy?
We require 48 hours notice (2 clear business days) for cancellations. For Monday appointments, notice of cancellation is required on the preceding Thursday. Having more than 48 hours notice allows our therapists to stay productive and provide value to other participants. Please keep in mind that late cancellation fees are a last resort. Instead, we prefer to offer video sessions if you can’t make it to the clinic. We can alternatively use the time to work on progress reports, NDIA-required reports, create resources, or engage in activities that add value to the funding you might otherwise spend on a cancellation fee. Please note that for our programs of support, a different cancellation policy applies which will be stipulated in your Service Agreement.
What do you base your fees on?
Our fees are based on the NDIS pricing arrangement and limits, ensuring a fair and consistent fee structure for all our participants, whether they are NDIS funded, privately funded, Medicare subsidised, or otherwise funded.
How long does it take before I can start?

After completing an intake form, you will receive a link to book an intake interview. Following our assessment of your needs and assignment of a therapist, your first session can typically be scheduled within 3 days, to 4 weeks, depending on the promptness of receiving your signed service agreement. There may be a longer wait time if you require a specific day or time for your appointment.

How do I get started?

Our process is designed to be simple and efficient, ensuring you receive the care and support you need promptly.

  1. Complete Intake Form: Start by filling out our intake form to provide us with essential information.

  2. Interview with Our Service Coordinator and Developmental Educator: You’ll have phone interview with our service coordinator who is also a developmental educator to discuss your needs and preferences to ensure we match you with the right therapist.

  3. Review Our Service Agreement and Receive Participant Handbook: We’ll provide you with our service agreement and participant handbook. Please review and familiarise yourself with the terms and guidelines.

  4. Sign Service Agreement: Once you’re comfortable with our terms, sign the service agreement to say you agree and understand the service and costs.

  5. Confirm First Appointment and Meet Your Therapist: After signing the agreement, we’ll schedule your first appointment. During this meeting, you’ll meet your therapist and receive a welcome pack with important information.


We're here for you.

Our team are experts and passionate about creative approaches to therapy. We are committed to helping participants live their best life.

Ready to get creative?