Feedback and complaints
You have the right to give feedback about any part of our services. Or, if you are unhappy with our services you can make a complaint.
You can give feedback or make a complaint in the way you feel most comfortable.
• fill in a feedback form (available in-clinic and on our website);
• tell a worker; or
• ask an advocate or support person to make a complaint for you.
If you make a complaint, we will treat it with respect and privacy. Your services will not be stopped, and you will not be treated differently.
We will contact you within 2 business days to confirm that we have received your complaint. We may ask you for more information and ask how you would like it to be fixed. We will keep you informed of the progress of your complaint and tell you what we did to fix it.
We will ask you for feedback about how you felt your complaint was managed and use this information to help us improve our services.
You also have the right to complain to the NDIS Commission about our services at any time. We can help you contact the NDIS Commission if you wish.
Complaints can also be made anonymously.
If you are unhappy about how we have kept your information, you can also complain to the Office of the Australian Information Commissioner.
The role of the Office of the Australian Information Commissioner (OAIC) is to ensure that personal information is protected. The OAIC will investigate complaints about breaches of privacy.
You can call the Office of the Australian Information Commission on 1300 363 992. Or you can write to them at:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Please contact us if you want to see our feedback and complaint procedures.